Terms and Conditions

 

1. About Saybon

Saybon is based in Löderup, Sweden. Our mailing address is Österlenvägen 827. If you wish to get in touch with us, please email us at [email protected] with your inquiry and contact information, and we will get back to you shortly.

 

2. Orders

Once you have completed your purchase, an order confirmation will be sent to your email address.
The confirmation includes all details regarding your order: products, prices, billing and shipping address.
If there is any error in the confirmation, you must contact us immediately via [email protected].

3. Delivery of physical products

Our standard delivery times are 1–4 business days within Sweden. 4-10 days within EU.  
Note: Orders placed on weekends will be shipped the following Monday at the earliest.
If delays occur (without prior notice of extended delivery time), please contact us at: [email protected].

4. Prices

Prices are listed in SEK and EUR

SEK (Swedish Krona) include VAT:
6% VAT for Yin Yoga classes
25% VAT for products

EUR (Euro) exclude VAT.

We reserve the right to adjust prices due to supplier price changes, typographical errors in price lists, or incorrect pricing due to inaccurate information. We also reserve the right to update prices at any time.

5. General Booking Policy for Events and Online Events

Bookings for saybon classes, courses, monthly subscribtion for saybon online studio are binding. No refunds.

Please note that your spot in workshops, courses, or trainings is only confirmed once payment has been received.

In case of absence, the full fee will still be charged.
 
A booking confirmation will be sent to your email after register through saybon website.

6. Schedule Changes

We reserve the right to make changes to all published schedules.
For the most up-to-date version, please check our online schedule on the website or our social media channels.

7. Fees and Payments

Saybon reserves the right to adjust all fees, including one-time fees and monthly fees. Changes to monthly fees for memberships with automatic billing will only take effect after the current contract period ends. 

 

 

8. Right of Withdrawal

When purchasing physical products on our website, you have a 14-day statutory right of withdrawal, starting from the day you receive your item(s).
 

8.1 How to exercise your right of withdrawal:

You must notify us that you wish to cancel your purchase.
Send an email to [email protected] with your name, address, email address, order number, and clearly specify which items the return concerns.
Products must be returned within 14 days of the withdrawal notice.
You are responsible for the return shipping cost and condition of the items upon return, so we recommend sending them in their original packaging and well-protected.
We reserve the right to deduct an amount corresponding to any decrease in value due to use or damage.
 

8.2 Exceptions – the right of withdrawal does not apply to:

Online products/courses/classes or other online events.
 
 

9. Complaints & Claims

We inspect all products before shipping.
If a product is damaged or incorrectly delivered, we will resolve the issue in accordance with Swedish consumer protection laws, at no cost to you.
You must contact us for approval before returning a defective item, and this should be done as soon as the defect is discovered.
 

9.1 How to proceed with a complaint:

Send an email to [email protected] with your name, address, email, order number, and a description of the issue.
If we are unable to resolve the issue or send a replacement, we will refund the amount for the defective product in accordance with consumer law.
Return shipping is covered for approved complaints.
We reserve the right to reject a complaint if the product is not deemed defective under consumer law. We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN) – arn.se.
 

10. Limitation of Liability

We are not liable for indirect damages caused by the product.
We accept no responsibility for delivery delays or errors resulting from circumstances beyond our control (Force Majeure), such as labor disputes, fire, war, government actions, supply shortages, etc.
We are also not responsible for product changes made by suppliers or for factors beyond our control.
 

11. Product Information

We reserve the right for typographical errors on the website and for products selling out.
We do not guarantee that product images accurately reflect the actual appearance, as color differences may occur depending on monitor, photo quality, and resolution.
We always strive to present products as accurately as possible.
 

12. Cookies

According to the Swedish law on electronic communication, visitors must be informed if cookies are used.
Cookies are small text files stored on your computer, used to enhance functionality and track browsing behavior.
You can configure your browser to automatically reject cookies.
For more information, visit the Swedish Post and Telecom Authority's website.
 

13. Personal Data (GDPR Compliance)

By shopping at Saybon, you agree to our Privacy Policy and the processing of your personal data.
We care about your privacy and collect only the necessary data to process your order.
We never sell or share your data with third parties without legal basis.
Saybon is responsible for handling the personal data you provide.
We process this information to fulfill your order and, if applicable, to send newsletters or marketing offers tailored to your preferences.
 

13.1 What is personal data?

Any information that can be directly or indirectly linked to an individual.
 

13.2 What data do we store? 

We store your:
First and last name
Address
Phone number
Email address
IP address
Purchase history
We store data only as long as we have a legal reason, e.g., to fulfill the agreement or comply with accounting laws.
 

13.3 Legal Basis

Your data is processed to fulfill the purchase agreement.
Marketing is only conducted with your consent.
 

13.4 What data is shared and why?


13.4.1 Payment providers
We share necessary information with our payment providers to complete transactions and prevent fraud.
Data includes name, address, email, phone number, and personal ID (if paying by invoice).
Payment providers used: Swish, Stripe, Credit/Debit Card.
 
13.4.2 Shipping companies
To deliver your order, we share your name and address with our shipping partners.
Email and phone number may also be shared for notifications.
Shipping provider: PostNord.
 
13.4.3 Newsletters
If you subscribe to our newsletter, your name and email address will be shared with our email marketing provider.
We use Kajabi for email campaigns.

13.5 Right to access
You have the right to request a copy of all information we have about you.
This will be delivered in a readable electronic format.
 
13.6 Right to correction
You have the right to request corrections or additions to inaccurate data.

13.7 Right to be forgotten
You may request the deletion of your personal data at any time.
Exceptions include data required by law, such as accounting records.
 
13.8 Data protection officer
Saybon is responsible for the safe storage and processing of personal data on this website.
 
13.9 How we protect your data
We use industry-standard encryption (SSL/TLS) and one-way hashing to securely store and communicate sensitive data.
Our platform provider is Kajabi.
 

14. Changes to Terms and Conditions

We reserve the right to change these terms at any time.
Changes will be posted on the website.
By placing an order or visiting the site, you agree to the current terms.

 

15. Dispute Resolution & Legal Jurisdiction

If a dispute cannot be resolved directly with customer service, you may contact the Swedish National Board for Consumer Disputes – arn.se.
For residents of other EU countries, complaints can be submitted via the EU's online dispute resolution platform: ec.europa.eu/consumers/odr.
Any dispute regarding the interpretation or application of these terms shall be interpreted under Swedish law.
 
 

Contact Us

If you have any questions, concerns or complaints about this terms and conditions, please contact us: